Refund policy
What we stand for:
Sustainability. We care about our planet and the generations to come.
When you purchase from us, your garment is made exclusively for you. When you wear Kult Icon, you do your part in controlling the overproduction of textiles, which end up in landfills to decompose and release harmful greenhouse gases into our environment. Gases that are directly linked to climate change.
Because of our chosen model, only lost or damaged items will be accepted.
Refunds:
We can issue store credit or a refund to the original form of payment.
*Returns or refunds for size, color, or buyer's remorse are not given. Only lost or damaged items. If you're unsure about a size or garment, please order one size up.
Returns and refunds policy:
Lost?
If your order hasn't arrived within 30 days of the delivery date:
- Let us know via email with proof of non-delivery.
We can:
- Issue a reprint, free of charge,
- Issue store credit, or
- Refund the money to the original payment method.
Damaged item received?
We can:
- Issue a reprint, free of charge,
- Issue store credit, or
- Refund the money to the original payment method.
The items must be:
- reported by email within 30 days of the delivery date.
- Accompanied by at least one clear photo for proof of damage.
- Have tags still on and returned in the original product packaging.
- No visible signs of wear or use.
*Discounted items are final sale. No reprints or store credit.
To start a return, for a damaged or lost item, please do the following:
- Reply to your order confirmation email and request which products you would like to return and why, with the required, clear, photographic proof.
- Print the prepaid return shipping label.
- Send the item back using the shipping label provided, free of shipping charge.
When will I get my money refunded to my original form of payment?
7-10 business days.
When will I get my reprint/replacement?
7-10 business days.
When will I get store credit?
Store credit is issued to you immediately as it's processed.
Do I pay the shipping?
Shipping is provided for returned items free, with the shipping label you will print.
Are there restocking fees?
No restocking fees.
We have a 30-day return/exchange policy. You have 30 days from the date of purchase to request a return or exchange. After the 30 days, you will not be able to.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that returns will need to be sent to the following address: kulticon@gmail.com
If the return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kulticon@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kulticon@gmail.com.